Citizens' Charter 2025
A Citizen's Charter is a document that clearly outlines the services citizens are entitled to receive from government offices, the procedures for obtaining them, timeframes, and grievance redressal mechanisms. It helps ensure transparency and efficiency in administration and facilitates the timely delivery of services.
Key objectives of the Citizens' Charter:
Transparency: Creating awareness about the right to access services.
Timely Service: Ensuring services are provided within a specified timeframe.
Accountability: Enhancing the accountability of officials in service delivery.